Refund policy

At NEATSPACE, we take great care in ensuring that every product reaches you in perfect condition. Due to the nature of our products, we follow a strict quality and safety policy for returns and refunds.

 

Damaged or Defective Products

We only accept refund or replacement requests in cases where the product is received damaged, defective, or leaked during transit.

To be eligible:

• The issue must be reported within 24–48 hours of delivery

• You must provide clear photo or video proof of the product and packaging

• The product should be unused and in its original condition

How to Raise a Request

To request a refund or replacement, please contact us with:

• Your Order ID

• Photos or videos clearly showing the issue

• A short description of the problem

📩 Email: neatspacein@gmail.com

Resolution Options

Once your request is received, our team will review the submitted images or videos.

In certain cases, we may request the product to be returned for verification before proceeding.

After verification, we will provide an appropriate resolution, which may include a replacement or refund.

• Replacement: A new product will be shipped at no additional cost

• Refund: Processed based on your original payment method

Refund Process

• For prepaid orders: Refund will be processed to the original payment method

• For Cash on Delivery (COD) orders: Refund will be issued via bank transfer or UPI

• Refunds are typically processed within 5–7 business days after approval

Non-Returnable Items

We do not accept returns or refunds in the following cases:

• Change of mind after purchase

• Minor variations in fragrance or preference

• Products that have been used or altered

 

Important Note

To ensure a smooth experience, we recommend recording a quick unboxing video at the time of delivery. This helps us resolve any issues faster and fairly.

Contact Us

For any concerns or assistance, feel free to reach out:

📩 neatspacein@gmail.com